Returns & refunds.
A straightforward policy. If something went wrong on our end, we fix it — no restocking fee, no runaround.
Damaged, defective, or wrong item
Contact us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — your choice — and we cover return shipping. There is no restocking fee.
Lost in transit
Every order includes free shipment protection. If tracking shows no movement for 7 business days, or shows delivered but the package never arrived, contact us and we'll ship a replacement at no charge. See Shipping for delivery estimates.
Unopened, sealed vials
Returnable within 30 days of delivery for a full refund of the product price, provided the seal is intact. The customer covers return shipping in this case.
Not returnable
Any vial whose seal has been broken cannot be returned, for safety and contamination reasons.
Refund timing
Approved refunds are issued to the original payment method within 5 business days of approval. Your bank may take a few additional days to post the credit.
How to start a return
Email support@arisebiolabs.com with your order number and the reason for the return. That's the only step — we'll take it from there.
Laboratory materials
All products are supplied as laboratory research materials for controlled in-vitro analysis, and are not for human or veterinary use. This policy governs the product and shipment only; it does not alter the research-use disclaimer that applies to every order.